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HomeZone Living Information Leaflets
We have a wide range of Information leaflets giving useful advice and information on our services.
- Aids and Adaptations - A guide to aids and adaptations for your home
- About Us - Find out more about HomeZone Living
- About your Tenancy Agreement - An explaination of the joint responsibilities set out in your Tenancy Agreement
- Altering and Improving Your Home - A guide to making alterations to your home
- ASB Nuisance & Harassment - How HomeZone Living can help you
- Being Neighbourly - Helping you solve problems with your neighbours
- Bogus Callers - Always be sure before opening the door!
- Cars & Vehicles - Advice about vehicles abandoned on HomeZone Living's land
- Compensation - Our compensation policy
- Condensation - Useful hints and tips on dealing with condensation in your home
- Code of Conduct for Contractors - What you can expect from our contractors when they are working in your home
- Customer Involvement - How to get involved in shaping the future of our services
- Domestic Abuse - Practical help to help you cope with domestic violence
- Energy efficiency - Ways for you to save money and energy
- Equal Opportunities for Everyone - our approach to providing services fairly to all
- Fire Safety - Advice on fire safety and smoke alarms
- Good Repair - how to report a repair and timescales involved
- Grins & Groans - Have you got a compliment or comment?
- How to make a Complaint - What to do if you’re not satisfied with us
- How we manage Planned Improvements - A guide to planned improvement to your home
- Living in your home - How to make the most of your home
- How we set your rent and service charges - The way we set the rents and licence fees for our homes
- Making Our Information available to everyone - All of the information we produce available in any another language or format you require.
- Moving In - what you can expect if you decide to rent a home from us
- Moving Out - Guides you through ending your tenancy
- Mutual Exchange - Advice for tenants who may wish to exchange their home
- Neighbour Mediation- Getting help to sort out a dispute
- Our Customer Service Promise
- Our Lifeline Service - Advice on our community alarm service
- Paying your rent, licence fee and other charges - What you agree to when you sign your tenancy agreement
- Racial Harassment and Hate Crime - What to do if you experience racial harassment or hate crime
- Service Charges Explained - The types of service charge and what you can expect from us
- Servicing Gas Appliances - A guide to how we service your gas appliances
- Starter Tenancies - About Starter Tenancies and why we use them
- Taking Care of Your Pets - Advice on keeping pets in HomeZone Living properties
- The HomeZone Living Link - Sign posting you to Co-ordinated services
- Your Safety - Our Concern - A general guide to safety within your home
on 01543 420 800 or email us