Customer Involvement
Our Customer Involvement Team - 'Advance' offer a wide range of opportunities for you to become involved and help shape service delivery.
STATUS!
The STATUS Survey has now finished.The winner of the £500 prize draw will be announced here shortly and the results will be published soon.
Customer Events
We regularly hold customer events which you can come along to. For further information please email b1@bromford.co.uk.Customer Inspection Advisors
We recently launched a new initiative where customers can be recruited to become Customer Inspection Advisors (CIA). Introducing the CIA role helps us to achieve our bottom up approach to involving our customers in the future direction of our business.
Customer Inspection Advisors are a team of trained customers that we will call upon to test the impact of our continuous improvement projects and evaluate whether the changes to our services or strategic direction has really made a difference to you.
CIA are not mystery shoppers - but fully trained scrutinisers. They are supported by individual mentors, have a full training package and will work to achieving an accredited qualification from the Chartered Institute of Housing Active Learning for Residents Programme. Why not take a look at the CIA Job Description.
If you are interested in becoming a member of the CIA please complete our online form by clicking on the link below. Please note this form opens into a new window.
CIA Form