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Complaints, Comments and Compliments
Complaints
We want all our customers to receive a high standard of service from us.
If you are not satisfied with our service, for any reason, please talk to us - your opinion is very important.
If we have made a mistake or you have received a poor service please let us know - we want to put it right quickly and fairly. View our Complaints Guide outlining our complaints process.
If you have a complaint to make there are a number of ways you can contact us:-
- By phone
- In writing
- Via email
- By visiting your local office
- Online - please complete the Complaint Form below to report your complaint online. Please note this form opens into a new window.
Complaints Review 2008-09
Do you want to pay us a compliment?
You may submit any compliments or comments online by filling in the form below. Please note that this form opens in a new window.Comments and Compliments Form
Comments and Compliments Review 2008-09
Rant Line
Do you just want to sound off?You can call our Rant Line on 0845 6050611. This is an automated messaging system which we use to improve our customer service. You will not be able to speak to a member of our team, nor will you receive a response.
Rant Mail
As with our Rant Line you can also send us a rant email. Again you will not receive a response - however your comments will be used to improve our customer service.